BIR’s Contact Center Solution

This Circular is being issued to inform taxpayers and others concerned on the availability of additional/enhanced functionalities of the BIR’s Contact Center Solution and Chatbot Revie. These features aim to improve the Bureau’s assistance to taxpayers through its Customer Assistance Division (CAD), particularly in addressing various tax queries, clarifications, and other tax concerns of the taxpaying public raised through calls and the 24/7 automated chat system. These functionalities include the following:  EAppointment – an online appointment booking system that can be accessed thru Chatbot Revie. It serves as another channel for taxpayers to book an appointment with their Revenue District Office [...]